Privacy Policy

Effective Date: June 13, 2026

At KhelDost, we are highly committed to protecting the privacy and personal data of our users and customers. This Privacy Policy document outlines the types of information we collect, how we process it, the measures we take to keep it secure, and your legal rights regarding your personal data.

1. Information We Collect

To fulfill your orders and provide a seamless browsing experience on KhelDost, we collect several categories of information:

Personal Contact Information: Your full name, email address, phone number, and physical shipping address provided during checkout.
Transaction Logs: Records of products you purchased, order dates, totals, and preferred payment mode (COD, Card, UPI). Note that we do NOT store credit card numbers or UPI PINs on our servers.
Device and Browsing Data: IP addresses, browser types, operating systems, and page navigation patterns collected via cookies to optimize website layouts.

2. How We Use Your Information

We utilize the collected information strictly for operational and commerce purposes:

To process, pack, and ship your ordered gaming equipment to your address.
To send digital wallet keys and e-codes directly to your validated email address.
To send order status updates and delivery tracking numbers via SMS and Email.
To prevent fraud, address system bugs, and ensure a secure transaction environment.
To send promotional emails and newsletters (only if you have opted in).

3. Data Security Measures

We implement industry-standard technical and organizational security measures to protect your database transactions. SQLite order data is secured behind system directory privileges, and customer credentials (like administrator passwords) are fully encrypted using standard cryptographically secure hashing functions (`PASSWORD_DEFAULT`).

4. Sharing Data with Third Parties

KhelDost will never sell, trade, or rent your personal identification information to marketing agencies. We only share essential details with trustable service partners:

Courier/Logistics Partners: Sharing your name, phone, and delivery address to ship physical gaming consoles or key packages.
Payment Gateways: Processing payment tokens securely (when real merchant gateways are active).

5. Cookies Policy

Our website uses small cookie files to remember items added to your shopping cart and to maintain user sessions across browsing pages. You can choose to disable cookies in your browser settings, but please note that doing so may prevent you from using the shopping cart checkout feature.

6. Your Rights

As a user, you have full rights to request access to the personal data we store about you, ask for corrections to outdated shipping addresses, or request complete deletion of your customer logs from our active sales database by writing to our support team at support@kheldost.com.