Shipping Policy

This page explains the shipping fees, processing times, delivery guidelines, and packaging security measures followed by KhelDost for all physical products purchased on our store.

1. Shipping Costs & Free Shipping Threshold

• We offer **FREE Delivery** across India on all orders totaling **₹10,000.00** or more.
• For orders below ₹10,000.00, a flat shipping charge of **₹99.00** will be added to your bill during checkout to cover transport logistics.
• Digital products (such as Game Keys and Gift Cards) do NOT carry any shipping charges, as they are sent via instant email.

2. Order Processing & Dispatch Timelines

• All standard hardware orders are processed and packed within **24 to 48 hours** (excluding Sundays and national holidays) of payment validation.
• Pre-orders for gaming consoles or upcoming game releases will be dispatched on the official national launch date.
• Once your parcel is handed over to our shipping partner (Blue Dart, Delhivery, or Xpressbees), we will email you a unique tracking link.

3. Delivery Duration

Depending on your shipping destination, the expected delivery times from dispatch are as follows:

Destination Region	Estimated Delivery Time
Metro Cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai)	2 to 4 Business Days
Tier 2 & 3 Cities (State Capitals & Major Towns)	4 to 6 Business Days
Rest of India (North-East, J&K, Remote regions)	6 to 9 Business Days

4. Double-Protection Packaging

We take extreme care in packaging gaming equipment:

• Consoles are packed inside custom-sized heavy cardboard cartons with thermal foam edges.
• Accessories like gaming mice or headphones are wrapped in multiple layers of heavy-duty bubble wrap.
• All physical game discs are shipped inside waterproof, tear-proof bubble mailers.

5. Delivery Failure & Re-attempts

Our logistics partners will attempt delivery up to **3 times** at your shipping address. If the package remains undelivered due to unavailability of the customer or incorrect phone number, it will be returned to our warehouse. In such cases, standard return-to-origin fees may apply before a re-dispatch is scheduled.